Get in touch

Our team is happy to assist with anything — whether it’s choosing the right fit, questions about returns, or general support.

Our customer service team is available:

Monday to Saturday: 9:00 AM – 6:00 PM
Sunday: 12:00 AM – 5:00 PM

If you contact us outside these hours, we’ll respond as soon as possible.

Feel free to email us at support@rosesophia.com or fill in the form below.
We’ll do our best to respond within 24 hours.

Contact us

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Here's what our customers say

Excellent 4.7 / 5 ★★★★★

More than 3728+ reviews

★★★★★

Attention to detail

The beautiful packaging and high-quality materials impressed me. You can really feel the attention to detail. Great experience!

Ashley M. (Los Angeles)
★★★★★

Excellent value for the money

High quality products at fair prices. I'm glad I found this site and will definitely order again soon.

Patricia Megan T. (Chicago).
★★★★★

Easy and quick ordering

User friendly website, easy ordering, and fast delivery. Products as described. Will gladly order again!

Jessica L. (Houston)
★★★★★

Perfect fit

The clothing fits perfectly and is very comfortable.

Lauren K. (Atlanta)
★★★★★

Great service and honesty

Everything was perfect, just as I expected, exactly as described on the website.

Amanda R. (New York)

Frequently Asked Questions

We offer free shipping on all orders! Because of the Anniversary sale, enjoy!

Most of our items fit true to size unless stated otherwise. Each product page includes a size guide to help you find the right fit. 

We offer a 14-day return period starting from the day your package is received. Customers may return their order for any reason, as long as the items are in their original condition. To request a return, simply send your package back within those 14 days and email us at support@susansboutique-sydney.com.

We process and ship orders within 24–48 hours. Once your order is on the way, you’ll receive a confirmation email with a tracking link. You can also track your order anytime by visiting our Track My Order page.

Major credit & debit cards • Apple Pay, Google Pay, Shop Pay • Gift cards or store credit (if available)

We're here to help! You can reach our customer support team at support@susansboutique-sydney.com. We aim to respond within 24 hours on business days.

We do not restock items once they’re sold out. All pieces are produced in limited batches, so if you love something, we recommend ordering before it sells out.